Field Technician

Reporting to the Technical Supervisor; the Field Technician will conduct Installation, maintenance and repair of Electronic Security Systems including but not limited to Panic Alarms, Intruder Detection Systems, CCTV Surveillance, Electronic Access Control and Electric Fence.
Responsibilities:

Ensure all technical installations and maintenance work assigned are attended to and (report back to supervisor after completion of jobs assigned)
Maintenance and repair of electronic security equipment at customer locations
Identify new products and keep up to date of the latest advancements in electronic security system technologies
Ensure full accountability of materials, equipment and resources allocated to the performance of duties.
Improvement in the operations, eliminate waste and use corrective actions that meet challenges and leverage growth opportunities
Process billable service calls and installation invoices; Collect and manage Installation paperwork
Address internal and external customer requests in a timely and efficient manner
Provide exemplary customer service in the course of undertaking duties
Avoid and ensure limited customer complaints and loss of revenue associated with poor service delivery
Properly investigate incidents and recommend preventive measures
Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
Support and implement health and safety initiatives at every level of engagement

Ideal candidate:
Knowledge and Qualifications

A diploma in Electrical and Electronics engineering
Knowledge of IP based Security Systems and the application of IoT an added advantage.
Installation and maintenance of Radio Telecommunications equipment.
Good Knowledge of the Kenyan Market Electrical and Electronics Sector
Good understanding off Kenya legislation on the Sector
Certification with the relevant regulatory electronic agencies

Experience

Minimum 3 years professional Experience in Installation and maintenance of Radio Telecommunications equipment.
Practical Experience in Electronic Security Systems

Technical Skills

Knowledge in Integrated security systems
Conflict Management
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products

Behavioral Skills – Support

Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service

Sharing and co-operating

Behavioural Skills – Management
Awareness of the marketing environment
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating

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