In this role, you have the opportunity to
Be responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.
You are responsible for
Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by the business
Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by the business
Performing corrective maintainance, supported when necessary by tier-2 support helpdesk
Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Using company property with care to ensure optimal results with minimal operational costs
Keeping abreast of new technologies likely to affect PH range of products
Being a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
Completeness and accuracy of service records with particular attention to test & inspection results
Adopting appropriate ESD control while servicing PH equipment
Using appropriate electronic measurement equipment in calibration controlled cycle
Reporting identified device safety issues according to applicable PH quality standard policy
Reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
To succeed in this role, you should have the following skills and experience
Degree/Diploma level education or equivalent
Experience in maintenance and troubleshooting of technical complex systems
Fluent in English, verbal and written in addition to local language
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Apply via :
philips.wd3.myworkdayjobs.com
