Mission Statement for the Role:
To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.
Overall Responsibility:
Responsible for quality audit of all Customer wireless installs & Field Support services.
Financial:
Install Cost per Customer; Support Cost per Customer.
People:
Individual Contributor
Role Responsibilities:
Monitor the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity.
Ensure compliance with safety regulations and industry standards during installation and support activities.
Assist technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field.
Conduct regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement.
Address onsite inquiries and customer complaints and ensuring high levels of customer satisfaction.
Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team.
Ensure Poa has no critical errors in compliance by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations.
Academic Qualifications:
Diploma or degree in Electronics & Electrical Engineering, Telecommunications, IT or related field – H
Key Competencies required for the role (H, M, L)
In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations – H
Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment – M
Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians – M
Strong attention to detail and accuracy in maintaining records and preparing reports – M
Familiarity with different types of cables, connectors, and termination methods – H
Ability to work independently and as part of a team, following instructions and meeting deadlines – H
Physical stamina and ability to work in various environments, including outdoor and confined spaces – H
Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders – M
Adherence to safety protocols and procedures – H
Mandatory criteria with no exception to hire:
Must have at least 1 year experience in Wireless installation or related field.
Must have Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment .
Must have a valid driving license with at least 2 years of driving experience.
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