Department: Technical
No of Positions: 9
Position Reporting to: Field Operations Team leader
Manages Others: No
Number of Staff Recruited: 9 Field Engineers
Job Purpose / Summary: Reporting to Field Operations Team Leader, Field Engineer – HFC & Gpon Subscriber Maintenance will attend to subscriber maintenance work orders including addressing sites within agreed SLA.
Key Roles & Responsibilities:
Track and repair signal interferences for both HFC and Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
Ensure sites are attended within SLA.
Update dispatch with accurate information pertaining sites and customer feedback
Ensure quality is attained in ideal solution provided including scope of work done within industry standards.
Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
Maintain integrity including management of customer premise, company Image and phone etiquette.
Share feedback on issues pertain to the network and customer experience which by large will lead to ensuring service delivery.
Share relevant information with relevant teams including addresses, gaps and network issues
Respond to customer inquiries about products, work operations, etc. during field contacts.
Produce and maintain all records related to the assigned tasks
Perform preventive maintenance tasks on customer premises, including among others Coax and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc
Desired Education, Skills & Experience:
Diploma in Telecommunication / Electrical Engineering.
KPLC Safety training Certificate.
Driver’s license and ability to drive motor bikes
Considerable knowledge and skill in regards to HFC and GPON networks, related tools and materials and safety standards required in the installation and maintenance and repair of the HFC and GPON cable network and all services delivered by the system.
Good mechanical aptitude and ability to work under pressure.
Good communication skills and able to demonstrate confidence.
Team player and solution oriented (Proactive)
Compliance on Time and agreed SLA’s as defined by the company policies
Demonstrate understanding on PC network troubleshooting.
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