About the role:
Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.
Key Responsibilities:
Project Management
Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
Contacting clients to set preferred dates and installing the products within the set timelines.
Proper time management to ensure all projects assigned are achieved within the timelines set
Risk Management
Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
Communicate and mitigate any risk factors that are encountered in the field by various engineers.
Carrying out technical surveys and submitting the reports) to the engineering team leads
Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
Mentoring and in-field training of new engineers
Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
Advise and provide recommendations to clients on products that would work best for them during technical surveys
Do a minimum of 2 installations in a day.
Achieve a mean Turn Around Time of under 2 days for jobs done
Achieve a mean app adherence of 100% of all the jobs done
Does this sound like you?
Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
2+ years of experience with solar grid pump systems and irrigation systems management
Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
An independent thinker who is able to thrive in a fast-paced dynamic environment.
In-depth knowledge of the industry and current trends adaptable for SunCulture
Be organized and be an expert in time management
An agile trainer capable of training and being trained and be very resilient and flexible
Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
Able to work in a dynamic environment with immense pressure and meet deadlines
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
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