Job Responsibilities
Ensure all work queues are acted upon.
Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
Achieve the monthly collection targets.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Perform field visits and submit reports/action plans to recover debt.
Work closely with the units on their bad debt portfolio
Other duties include:
Conduct field visit assessment before visiting the market areas.
Manage relationships with local authorities and Security Officers
Plan and organize field collection drives across all branches.
Flag BFCs to be forwarded to the EDC for action
Requirements
2 years’ work experience in debt collection
Experience in a microfinance, bank or any financial institution
A good level of general education- Diploma or degree
Computer literacy
Education background in sales / marketing
Key Competencies
Customer Handling
Sales and Business Development
Enforcement of contract and repayment obligations
Administrative Support
General support to all tasks
Communications
Small Branch Operations
Information Collection
Personal Attributes
Integrity and ability to work in consumer finance
High Motivation
Self starter-functional problem solver
Process discipline- Ability to follow SOPs
