Responsibilities:
Provide initial urgency and business impact on all calls and assign to relevant technicians
Recording the customer reported complaint in the system and updating the resolution based on technician reports, advice user on status of equipment and appropriate action taken where necessary, via mails or vouchers.
Updating the tickets with appropriate information from the technicians
Closing the tickets with resolution upon completion of the job
Advise user on appropriate action taken
Prepare and analyze operational reports on a monthly basis (MRV, PPM &Checklist)
Prepare Planned Preventive Maintenance schedule for the facilities and Equipment
Coordinating PPM spare parts/ materials follow up for delivery/receiving and distribution
Logging equipment inventory in the system and maintaining updated documents
Ordering materials(spares) from the stores for the technicians
Assisting in any other necessary general administrative duties
Participation of documentation for ongoing internal and external audits
Participate in meetings, seminars, trainings, workshop, and conferences as required
Requirements:
Diploma in Engineering
Should be Computer Literate
Knowledge in Administration an added advantage.
Experience and knowledge in Facility management is an added advantage
At least 1 year experience in a similar position.
Proficient in MS Office applications.
Excellent computer skills
Excellent customer service skills
Excellent communication and interpersonal skills
Very good analytical and organizational skills
Ability to express verbally and in writing in a clear manner
Apply via :
aku.taleo.net
