F & B Manager Customer Service Executive

The F & B Manager will be responsible for managing all Food and beverage day-to-day operations within budgeted guidelines and to the highest standards with the aim of delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal will be to maximize sales and revenue through customer satisfaction and employee engagement.
F & B Manager Job Duties & Responsibilities
Manage all F&B day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service
Design exceptional menus and continuously make necessary improvements.
Identify customer’s needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel, establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Prepare reports detailing sales results and productivity
Ensure departmental staff training to ensure compliance and competency
To carry out monthly, quarterly, bi yearly, yearly inventory of operating equipment.
Job Requirements for the F & B Manager Job
Degree/Diploma in Hospitality Management.
At least 5-7Years’ experience with a reputable Hotel
Must have good communication skills
Working knowledge of various computer software programs, including hospitality software
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Up to date with food and beverages trends and best practices
Ability to manage personnel and meet financial targets
Guest oriented and service minded
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