Qualifications
Diploma in Front Office Operations/Business Administration or a degree in a business related field.
Three years of experience in a customer service/reception environment, primarily focused on customer care.
Excellent organization and time management skill.
Ability to maintain productivity under pressure and to multitask effectively.
Tact, diplomacy and sensitivity.
Strong written and verbal communication skills
Knowledge/experience in management information systems.
Must be computer literate with excellent skills in computer packages
Executive Receptionist Job Description
Leading the customer experience for the organization in coordination with the branch administrators and other staff members.
Coordinating daily customer service reporting (Briefing) by ensuring timely and accurate reporting.
Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Calls patients daily to confirm next day’s appointment.
Verifies method of payment for service (NHIF, private insurance, private payee, etc.) and collects data as appropriate.
Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
Attends scheduled department staff and clinical meetings.
Performs other duties as may be required.
Protects patient confidentiality by making sure protected health information is secured by not leaving any document in plain sight including e files
Interested candidates are requested to send their updated CV and cover letter only to careers@nairobientclinic.com by 24thAug 2020.
Apply via :
careers@nairobientclinic.com
