Job Summary
Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the cleanliness of guest rooms and public areas assigned to the housekeeping department.
Accomplish assigned tasks through proper training, motivation and supervision of all personnel assigned to the housekeeping and laundry department.
Executive Housekeeper Job Key Responsibilities
Coordinate with the Human Resources department regarding pre-screening of employees, indicating staffing needs and qualifications desired of personnel necessary to staffing the housekeeping and laundry departments.
Coordinate with the human resource manager on hiring of immediate subordinates.
Develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain housekeeping and laundry scheduling procedures, taking into consideration occupancy, time and use of facilities and related public speciality areas and events
Organize the housekeeping department using the housekeeping team concept with each housekeeper cleaning room sections
Develop an inspection program for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Coordinate the operation of the housekeeping and laundry departments in the hotel to guarantee minimum disruption in the overall operation of the hotel.
With assistance from the General Manager, develop budgets for housekeeping, laundry and recreation departments to ensure that each operates within established costs while providing maximum service.
Establish a training program within assigned departments which will enable positions of increased responsibility to be filled from within the department.
Be constantly alert for newer methods, techniques, equipment and materials that will improve the overall operation of the departments and will provide more efficient operation at reduced costs
Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contacts with guests and other employees
Administer time card control over all assigned employees
Maintain strict inventory and purchase control over all controllable items
Develop job descriptions for all members of assigned staff
Serve as expeditor on special projects assigned by the General Manager
Communicate freely and effectively with assigned personnel, continuously passing onto assistants and subordinates any information necessary to make them feel included in the overall operation of the hotel
Reassure, if necessary the objectives toward which hotel employees are striving
Conduct employee performance appraisals on time, showing objectivity and sincerity. Employees should be personally counselled toward improvement.
Coordinate with the Human Resource Manager concerning the termination of an employee
Maintain control of linen rooms, storerooms, new linen and cleaning supplies ensuring adequate security and supply
Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy
Develop a personal plan to carry out responsibilities
Work Emphasis
Time allocation for performance of position responsibilities
Performs other duties and projects as may be assigned
Answers both external and internal telephone calls in accordance to the hotel standards
To participate in any training/development schemes as required by management
Report to the work station on time
Be completely conversant with and adhere to Hotel Fire and evacuation procedures
Be completely conversant with Hotel health and safety policy and procedures
Be completely conversant with and participate in marketing Hotel facilities and attractions
Be completely conversant with short and long term marketing promotions
Be completely conversant with and adhere to Hotel operational standards
Be completely conversant with the Hotel environmental policy
To promote efficiency, confidence, courtesy and high standard of skills at all times
To portray a pleasant personality and a positive attitude at all times
To necessitate and promote inter-departmental relationships
Should not perform duties under the influence of any drugs which have a negative influence on performance
To report any equipment failures and pass any maintenance information to the supervisors
Self Management
Comply with hotel rules and regulations and provisions contained in te employment handbook
Comply with company grooming and dress code standards
Comply with timekeeping and attendance policies
Actively participate in training and development programs and maximize opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Ensure that Guest complaints are solved promptly and appropriately
Maintain a high level of knowledge which will enhance the guest experience
Health Safety & Security
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and
Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager as per Fire Life &Safety (FLS) PROCEDURES
Be completely conversant with and adhere to the Hotel’s environmental policy
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with the company vision and values which link to our model of desires behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Be completely conversant with and adhere to the departmental standards and procedures
Desired Competencies for the Executive Housekeeper Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet Key performance indicators
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education
3-5 years professional experience in a similar position
Degree in Hotel Management or any other related field
Professional Training in Housekeeping is desired
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