Job description
Creating an engaging work environment for Colleagues of Fairmont The Norfolk is as important as turning moments into memories for our guests . Your leadership skills and the values you model as Executive Housekeeper will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.
Summary Of Responsibilities
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage the day-to-day operation of the department and ensure service standards are followed
Address guest concerns and react quickly, logging and notifying proper departments as required
Conduct regularly scheduled departmental meetings
Manage the departmental budget in a fiscally responsible manner
Oversee the recruitment and training of all Housekeeping Colleagues
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Qualifications
Previous leadership experience required
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Candidates with valid Kenyan work authorization are encouraged to apply.
