Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Executive Administrative Assistant
who will be responsible for providing reliable, strong and efficient administrative support to General Manager and Executive Office at large. Some of the key responsibilities will include and not limited to:
Assists in the preparation of the Annual Business Plan.
Provides administrative support to General Manager and Executive Office; ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
Prepares the relevant materials for all meetings attended by General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and all other meetings.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Responsible for maintaining the General Manager’s schedule, booking meetings and appointments, and serving as a gatekeeper, screening calls and prioritizing daily tasks and responsibilities.
Make follow-ups to different departments, company, person any pending documents as requested by the General Manager including the status thereof.
Acts as liaison in coordinating matters between the Executive Office and other LCs, department heads and managers.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Researches and assembles information from a variety of sources for the preparation of reports and correspondence for the General Manager.
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Qualifications
Diploma in Business related studies or its equivalent
7+ years of relevant experience
Highly organized with a keen eye for detail
Strong analytical, interpersonal and problem-solving skills
Strong planning, organization skills
Proficiency in Microsoft Office
Ability to deal efficiently with complaints exhibiting a solid customer service approach
The ability to remain positive and focused in a fast-paced environment
Excellent communication skills
Keeps up to date with new trends
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