Role Purpose:
We are currently looking for an ERP Consultant who has a background in ICT or Accounts with a passion to learn Enterprise Solutions specifically Microsoft Dynamics NAV ERP and Standard ERP by HansaWorld.
They should be familiar with the market trends specifically in regards to automating various industries such as Retail/Trade, Manufacturing, Distribution, Construction and Service Industry.
Key Duties and Responsibilities
Sales
Email Marketing through Mailshots to various industries
Building of a Sales Pipeline and doing follow-ups
Use of Social Media platforms to market SoftIQ Products and Services
Make cold calls to potential clients
Attend various relevant events within East Africa and network
Prepare Sales Demos and do presentations to potential clients
Be a quick learner and able to adapt to changing market needs
Consulting
Conduct ERP Training and Implementation
Perform system upgrades, setup and installation
Consulting on Hardware and Network related issues
Customizations of the ERP System
Support
Respond to support issues within our agreed SLA Response Time
Record all Support issues to the Help Desk Software
Resolve all support issues and communicate the same to the client
Escalate any unresolved support issues to Support Manager
Account Management
Ensure all SoftIQ clients are satisfied with our services and there are minimal complaints
Actively look for referral business from SoftIQ clients
Conduct system health checks
Do debt collection from respective accounts
Research and Development
Actively involved in innovation, research and development
Come up with fresh new ideas in regards to our products and services
Do integrations of our ERP Solutions to key industry add-ons and verticals
Academic Qualifications
Bachelors Degree in Computer Science, Information Technology or Finance and Accounts
Key Competencies
This is will be a very engaging position that will involve a lot of training and research and only candidates that are willing to work long working hours should apply.
Thinking outside the box and coming up with solutions to address various issues on the fly
Be self-driven with minimal supervision
High IQ and competent and able to work with the best in the ERP Industry in Kenya
