Job Description
The IRC’s Airbel Impact Lab designs, tests, and scales life-changing, cost-effective solutions for people affected by conflict and disaster. By applying deep technical expertise and field experience with a range of skills from the behavioural sciences, human-centered design, research, and multi-disciplinary problem-solving in humanitarian contexts, we work to develop breakthrough solutions that combine creativity and precision, flexibility and expertise, and a desire to think afresh with the experience and reputation of a large-scale implementing organization.
We are looking for a Programme Manager for a pivotal support role on a large research consortium project. The Education Research in Conflict and Protracted Crisis (ERICC) is the UK’s Foreign, Commonwealth & Development Office (FCDO) programme to lead research on the most effective approaches to education, and support the global uptake of stronger evidence-based policies and better value for money education programmes globally.
The Programme Manager will provide direct programmatic and administrative support to the ERICC Project Management Team, Research Directors, and consortium partners to help us deliver an ambitious programme of research, research uptake and capacity sharing activities.
Major responsibilities
Coordinate ERICC Research Programme Consortium’s recurring meetings with IRC teams, consortium partners, FCDO and other external partners, ensuring invites are sent out on time, correct attendees are invited, and invites include key pre-reads and meeting documents.
Support the Programme Management Team with meeting requests, scheduling, travel and project administration.
Develop and maintain ERICC Google Calendar, including standing meetings, contract due dates, and IRC and partner leave and holidays.
Take detailed and accurate notes in key meetings, and assist with key follow-up items.
Maintain the ERICC Communications Matrix (internal and external), ensuring all partner and IRC staff are included. Coordinate the quarterly comms matrix update.
Manage the IRC ERICC Box Drive and full consortium Google Drive, ensuring access permissions and filing structures are kept up to date, and ensuring proper naming conventions and version controls are maintained.
Coordinate and track partner- and consortium-level deliverables, including knowledge management of submissions, communications, feedback and approvals.
Quickly and accurately file key documents and communications including partner reports, deliverables, communications with FCDO, and monthly consortium updates.
Assist in the organization, support and coordination of meetings and conferences.
Field general administrative support requests from team members, striving for rapid problem resolution and flagging issues as appropriate.
Skill and Experience Requirements
Minimum 2-3 years related non-profit and/or administrative work experience, preferably in international humanitarian aid organizations, development, and/or education.
Significant experience and comfort using a range of administrative, collaborative, and communication tools, including:
Microsoft office (Excel, Word, Outlook, Teams, Sharepoint),
Google suite (Drive, Docs, Sheets, Calendar),
Box Drive
Zoom
Doodle (or other meeting planning applications)
Strong attention to detail and consistency in operating set administrative processes,
Strong writing and communication skills,
Experience taking detailed and accurate meeting minutes and capturing key follow-up items.
Experience coordinating multiple calendars and events across meeting platforms.
Strong administrative experience, with proven proficiency in tasks that require consistent follow-up with multiple stakeholders and organizations.
Demonstrated ability to effectively work with multiple teams across time zones.
Ability to proactively identify and problem-solve bottlenecks in administrative and communication processes.
Ability to work with people of different cultures, experiences, and perspectives in a sensitive and positive way is required, experience working with teams from multiple countries/cultures is strongly preferred.
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