Department Description: Technology Enterprise Services
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Responsibilities
Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions
Requirements
Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.
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