Job description
We are pleased to announce the following vacancy in the Converged Service Operations Department within the Technology Division. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
Detailed Description
Reporting to the IT End User Support Manager, the position holder will be responsible for timely delivery of quality IT hardware and software client support for computing service requests involving desktop P.C’s & laptops, hand held devices, printers, servers, operating systems and messaging systems across all Safaricom offices, Call centers, Retail Stores and Caredesks, DHL stores and MSRs
Job Guidelines
Administration and configuration of IT client hardware, software & IP telephony.
Quality resolution of request fulfillment as per SLA
Disaster Recovery and security of client desktop environment through the use of relevant tools.
Involvement in Projects implementation on the desktop end as required.
Manage Change request within and external of IT to its complete process cycle where applicable.
Documentation of work instructions for the repository and desktop Policy implementation to enhance simplicity and speed
Maintain up-to-date and accurate inventory information on the organization’s IT Support assets for each support location.
Improve User support delivery and liaise with other sections / departments in the delivery of support services as well as maintain good working relations between the team and all stakeholders
Ensure smooth handover of location support activities to the relevant support team/s for support services lifecycle management
Automation Innovativeness for desktop support services to ease support activities.
University Degree in any IT related field.
Microsoft Certification: MCSE, MCSA, MCP
CISCO – CCNA
Project Management Experience/qualification
At least two years’ experience in desktop support
Ability to work under pressure
Good written and oral communications skills
Good report writing skills
Excellent technical troubleshooting skills
Team player
Results oriented
Additional Requirements
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport
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