Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Respond to all external and internal calls by redirecting or assisting the caller
Recommend property facilities and assist guests with information and special requests
To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Respond to all external and internal calls by redirecting or assisting the caller
Recommend property facilities and assist guests with information and special requests
Qualifications
Your experience and skills include:
Guest focused personality is essential
Certificate/Diploma in Front Office, Hotel Management or related field
Previous experience in a similar capacity is required
Experience in Opera system
Proficiency in English, foreign language is an added advantage
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Apply via :
jobs.smartrecruiters.com
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