Job Summary: The purpose of this role will be to oversee the functionality and support for EMR and in addition manage everything to do with EMR: solicit and prioritize new feature requests, assess and fix bugs, be the point person for the vendor relationship (with the technical/development team.
Duties and Responsibilities:
Provide direct computer support to the unit regarding the EMR (Electronic Medical Record)
Interact with vendor EMR technical support team and IT to identify and resolve problems with the program
Provide instructional material on EMR to the staff as needed
Work jointly with management, client, EMR vendor support, IT and other health team members to review, identify gaps, revise and improve the ERP product and its usage
Works jointly with management and other Health Care Services team members to review, revise and improve the unit policies, procedures and guidelines
Implement new device configuration requirements related to EMR projects, EMR upgrades and facility projects associated with new or relocating clinical units
Management of EMR resiliency program which is the setup, configuration, and support of EMR downtime reporting for outpatient locations
Prioritize system improvements: Consider competing needs and work across departments
Manage our Client’s relationship with the Development Team: Communicate user needs, test new features, and plan deployments
Train users: Work with training team on needs assessment and developing training materials that are targeted to pain points
Project Management: Plan and execute complex projects that span departments in a rapidly-scaling organization
Be a great Teammate: Take feedback well, be open and honest about problems faced, healthy conflict management, and work hard to improve other staff systems.
Key Competencies & Qualifications
Bachelor of Science Degree in Information Technology or a related discipline
Minimum 2 years’ prior experience with EMR software in an administrative position required
At least 2 years’ experience working with end-users on new feature deployments, including testing and training cycles,
At least one year experience managing a vendor relationship (experience with Indian vendor is a plus)
Medical Assistant certification a plus
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Knowledge of the design, development and application of technology and systems to meet business needs
Demonstrated skills associated with adapting equipment and technology to serve user needs.
Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
Knowledge of computer security and policies including demonstrated experience securing server-based software.
General understanding of application change management practices and procedures
