The Position:
A vacancy has arisen within GHB EU Eligibility Team, opening the opportunity for an enthusiastic, highly motivated, and driven individual to join our Operations Team in the role of supervisor
You will be responsible for providing a solid in-depth knowledge of System & Processes to ensure a customer centric service and delivery of KPI’s across the Eligibility Organisation.
Main Duties/Responsibilities:
Manage and motivate the team focused on KPI, productivity and customer satisfaction within the Eligibility organization.
Develop team members by providing support and guidance to ensure relevant training and development for all staff members.
Conduct staff appraisals, to review agreed objectives against individual’s performance. Establish a coaching environment to identify and address areas of under performance.
Develop effective business relationships and communications with internal and external customers, to ensure a seamless delivery of service.
Anticipate potential service problems and instigate remedial action, ensuring minimal impact to customers. Liaise with Senior Supervisor, providing updates on areas of concern, and respond to underlying issues in a prompt and effective manner.
Being proactive in identifying improvement/enhancement opportunities and be active in identifying and sharing ideas for innovation and continuous improvement in business process.
Create/maintain Processes in Knowledge Exchange.
Quality Audit execution, presentation of results and root cause analysis to provide coaching/development to staff ensuring Quality KPI is achieved month on month.
Ensure engagement with Management Team at all levels.
Carry out any other ad-hoc tasks as required to meet the business needs.
Skills/Qualities:
Proven leadership skills to motivate and develop others
Self-motivated with a proactive approach
Exceptional attention to detail and accuracy
Ability to take ownership and deliver results
Leadership in Coaching/Development
Work well in a team environment
Ability to learn in a virtual environment
Excellent problem-solving skills
Confidentiality Management of Data
Fluent in English (Verbal & Written)
Apply via :
cigna.wd5.myworkdayjobs.com
