Job Responsibilities
Reporting to the Online Business Manager, The e-Business Sales Executive will be responsible for the following;
Selling e-business inventory; identifying clients, convincing them of the bene ts of e-business products and services; executing sales, liaising with other departments to serve clients to satisfaction, and liaising with Credit Control to complete reconciliation;
Ensuring that all business transactions are captured on time in the appropriate ICT systems;
Delivering invoices and statements to clients and follow-up regarding payment terms;
Liaising with Credit Control and clients regarding payment terms and debt collection, and maintaining collection timelines;
Maintaining close and e ective contact with clients, and carrying out necessary public relations initiatives to ensure customer satisfaction;
Handling customer care compliments and complaints for e-business related products and services; Ensuring that all calls are logged, resolved to customer satisfaction and on time. Analyse incidences and report on a weekly, monthly, quarterly and annually against plans as required;
Driving e-commerce tra c, social media presence using modern tools and techniques; Monitor and analyse using appropriate analytic tools and report on tra c on e-commerce platforms;
Liaison with Marketing department and designers to actualise promotions;
Liaison with the technical team to resolve technical challenges;
Liaison with the Commercial, Editorial and Technical teams to resolve operational issues arising for the purpose of enhancing customer experience and to achieve business targets
Qualification and Skills
Required Experience: 1 year relevant experience with an in-depth understanding of the digital space;
Bachelor’s degree in ICT, marketing, media, business, or an equivalent from a recognised institution.
Membership in a relevant professional body
Use of modern analytic tools to increase tra c and social media presence
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