Job description
The overall role of the Doorman is to provide a friendly and caring welcome to all guests at the hotel entrance according to Kempinski service standards in order to ensure guest satisfaction.
Main Responsibilities
Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests.
Opens car door for all guests coming out of a taxi or car, provides assistance with their luggage and brings it to the hotel in an efficient and timely manner to ensure guest satisfaction.
Handles guest requests in a polite and efficient manner such as calling a taxi or giving directions, refers requests to relevant staff if needed to ensure customer satisfaction.
Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
Controls the traffic ensuring that there are no vehicles blocking the hotel entrance.
Hoists and lowers the flags according to the hotel procedures.
Maintains cleanliness and tidiness of hotel main entrance area, takes corrective actions if needed.
Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.
Desired Qualifications And Skills
Diploma hotel related field required
1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
Concern for quality and attention to details
Ability to work and communicate in a multinational environment
English – good oral and written skills
To be able to stand and walk all day
Physical ability to lift heavy objects
Able to work in a fast paced environment and can multitask
Ability to remain calm and composed under pressure
Positive and outgoing
Good welcoming/communication skills
