Dispatch Management-Planning, Scheduling and stock movement
Efficient and safe scheduling/execution of stock to route management plans
Safe loading of bread/ crates to the vehicles.
Receive and reconcile delivery documentation, address discrepancies and maintain accurate records (stock issued against orders).
Manage returns as per the laid down procedures.
Ensure the correct track assigned to route is loaded.
Stock Management
Accurate stock allocation and reconciliation
Contain stock loss within defined standards and limits
Customer returns and damaged goods are processed according to defined procedures and standards.
Account for damages and cash sales
Stock taking every morning
Supervision and Team Leadership
ervise and lead dispatch teams by coordinating their loading and offloading activities done correctly and timely.
Assign tasks, provide training, and monitor daily performance.
Evaluate dispatch requirements and allocate manpower accordingly.
Customer Service
Engage both internal and external customers in a professional and friendly manner that reflects the Company values and customer service standards.
Zero tolerance to poor customer service.
Demonstrate a service culture.
All customer communication is conducted in line with the company standards and procedures.
Zero Customer complaints.
Drive a culture that emphasizes quality, continuous improvement, and high standard of performance.
Quality Control
Implement quality assurance procedures to maintain product standards before dispatch.
Conduct regular inspections, address bread quality issues, and implement corrective actions.
Equipment Maintenance
Raise issues regarding maintenance and operation of assigned dispatch equipment.
Continuous improvement and Process Management
Accurate and timeous input and extraction of data according to standard operating procedures
System modifications are managed according to standard operating procedures.
System-related problems are identified and reported according to standard operating
Participate in continuous system improvements.
Identify and implement process improvements to enhance efficiency and overall dispatch performance.
Safety Compliance
Ensure adherence to safety regulations.
Conduct safety inspections, provide training, and address safety concerns promptly.
Dispatch Reporting and Documentation
Prepare and submit daily records of dispatched crates, driver routes, route changes, as well as delivery and return periods.
Prepare damage reports and submit cash sales reports (received vs sold)
Up to records on wastage sold
Transferred data from the order sheet and invoices to the dispatch sheet for management decisions.
Additional Responsibilities
Perform any other tasks or duties assigned by management to support the overall goals and objectives of the company.
Accountabilities:
The Dispatch Supervisor is accountable for the following:
Dispatch and loading staff
Finished products
Storage
Damages/wastage
All returns
Requirements
Education and Key qualification Requirements:
Education:
KCSE plus Higher-level qualification will be an added advantage.
Certificate in supply chain management / logistics is desirable.
Extensive work experience of over 5 years in a similar position is an advantage.
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