Dispatch Manager

About the role:
The dispatch manager will own the  dispatch and delivery time KPIs through dispatch team management and delivery resource allocation.
Primary Responsibilities:

Coordinate with Fleet Management to ensure there are sufficient riders working each day of the week through rider scheduling.
Coordinate with Fleet Management to ensure rider schedule is aligned with Client requirements each day of the week.
Strategically station riders across all delivery zones to achieve optimal efficiency.
Oversee roll out of new technology systems and operational excellence initiatives to the dispatch team.
Lead the automation of dispatch processes to increase overall efficiency.
Manage dispatch of orders to riders to ensure all client KPIs are met
Escalate rider issues to the fleet management team for quick resolution.
Document all dispatch and order delivery issues on the agreed upon platforms and bring them to the attention of the relevant parties.
Formulate better order dispatch mechanics and implement the same.
Work with the tech team and the Operations manager to implement tech initiatives.
Formulate the dispatch teams for client accounts that the company on-boards.
Recruit and manage the above mentioned dispatch team
Own the dispatch and delivery time KPIs and be accountable for the same.

Secondary Responsibilities

Additional tasks as assigned by the General Manager.

Academic Qualifications

Holder of a Bachelor of Science degree in Engineering, Computer science, Mathematics, or other related field.

Other Qualifications

Proficient with computers and computer systems
Calculated and fast thinker
Able to make decisions under pressure
Ability to lead self
Impeccable team leader
Resolute

Experience

Minimum of five (5) years’ work experience in a related field
Minimum of two (2) years management experience