Grade KTNA 2
Reports to: Chief Executive Officer
Job Purpose
The purpose of this job is to:
Continuously analyze trade facilitation trends within Kenya and globally and make appropriate recommendations to ‘enhance the ease of doing business
in Kenya;
Oversee the management and use of the National Electronic Single Window System (TradeNet System) and other value add services as Trade Facilitation Tools.
Oversee the functions of the following Units:
Trade Facilitation & Value Add Services Department
Customer Service & Contact Centre Department
Duties and Responsibilities
Reporting to the Chief Executive Officer, the duties and responsibilities for the position will entail:
Preparation of strategic business models, annual budgets, business plans and performance work plans for the trade facilitation function.
Development of relevant Policies, Procedures and guidelines for the Trade facilitation and customer Service functions.
To continuously analyze the international trade logistics supply chain and recommend trade facilitation strategies required to improve trade processes and procedures by working closely with relevant stakeholders & other partners, representatives of business and trading community in Kenya.
Conduct consultative engagements with relevant partners to strengthen capacity, facilitate and ease trade and collaboration with the trading community.
To assess the current business needs and to promote comprehensive cooperation and understanding among public sector and trading community on the application of the Single Window System.
To provide expertise and recommendations as to how to adapt internationally acclaimed trade facilitation measures to the local realities
To identify institutional, legal and functional gaps which hinder the introduction of trade facilitation measures in the country and recommend appropriate action
Undertake research for the continued enhancement and optimal use of the TradeNet System as a trade facilitation tool
To oversee business process reengineering of the TradeNet System to ensure continuous improvement of business environment
Ensure effective customer service/support for the TradeNet System users and users of other trade facilitation tools provided by the Agency to ensure highest customer satisfaction levels at all times.
Ensure that the Contact Centre is functioning optimally at all times so that customer needs are effectively handled.
Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.
Requirements for Appointment
For appointment to this position, one must have:
Bachelor’s degree in Commerce, Business Management Trade Logistics, Shipping and Economics or in any business-related field from a recognized institution.
Master’s Degree in a Business Trade or logistics field – or in any other business-related field from a recognized institution
Relevant work experience of not less than twelve (12) years, seven (7) of which should be in a senior management position
Certificate in computer applications (proof of knowledge in using computer applications)
Leadership course lasting not less than 4 weeks
Membership to a relevant professional body
Qualifications and exposure in transport logistics and shipping
Knowledge of international convention/agreements such as World Trade Organization, EAC Protocols etc
Meets all provisions of chapter six of the Constitution as outlined herein
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