Director of Operations

Responsibilities for the Director of Operations Job
Reporting to the Bureau Chief, the DOO will lead all internal operations and will have the following responsibilities:
Leadership
Provide effective and inspiring leadership by being actively involved in all programs and services, developing a
broad and deep knowledge of all programs.
Identify opportunities for AHF to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
Lead, coach, develop, and retain high-performance of Bureau staff with an emphasis on developing capacity in strategic analysis and planning and program budgeting.
Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.
Ensure the continued financial viability of the bureaus operational programs through sound fiscal management.
Working in partnership with the ABC, create strategic plans and implement new processes and approaches to achieve it
Coordinate the development of annual work plans and budget
Lead the performance management process that measures and evaluates progress against set goals for the organization
Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff
Program Building
Partner with the ABC in essential internal leadership activities (human resources, administration, and organizational planning).
Ensure that all programmatic partners’ contracts and MoUs are up to date
Develop/improve and implement standard operating policies and systems in relation to procurement, supply chain and logistics management and assets management.
Identify polices and standard operating procedures that are required for efficient and effective performance of programs
Human Resources, Finance and Technology
Cultivate the values and mission of AHF within the organization
Together with the HR department, instill a “coaching” culture within the Bureau; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting
Work with the Finance and budget departments to ensure financial information enables strategic budgeting and monitoring of financial performance vs program
Analyze the current technology infrastructure and scope, plan in for and provide guidance on technologies that support the growth of specific program areas and the organization overall
Manage and participate in increasing segments of information technology, human resources (recruiting, reviews, staff deployment/workload balancing, and career progression) with related internal communications and budgeting/finance duties.
Identify best practices and improve internal systems with an eye toward future needs and budget realities
Work closely with the finance team and Country Managers in the budgeting process, mentor and support staff in this area
Develop and implement systems for reporting, monitoring and measurement of performance in the Operations department
Participate in proposal preparation and granting writing
Share in knowledge dissemination, reporting, and communications.
External Relationship Development:
Manage and cultivate existing relationships with funders and partners to secure and expand revenue streams.
Publicly represent AHF with the media and external constituency groups including community, governmental, and private organizations
Qualifications for the Director of Operations Job
As a prerequisite, the DOO must believe in the core values of AHF and be driven by the mission.
The candidate should demonstrate a passion for breaking new ground to lead social change.
Beyond that, the candidate should have proven experience in scaling a multi-site organization and demonstrated ability to both lead and build the capabilities of a driven, bright and diverse team.
The DOO must have management experience with a not for-profit or for organization and experience in managing a “values-driven” organization