Summary Of ResponsibilitiesReporting to the Area General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Support the Area General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the Area General Manager in their absence
Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget
Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
Ensure full compliance to Hotel operating controls
Actively involved in the recruitment process of leadership positions within the operating departments
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Primary LocationKenya-Nairobi-Fairmont The NorfolkEmployee StatusRegularJob LevelSenior Leadership / ExecutiveScheduleFull-timeShiftRotating / Shift Work
Qualifications
Previous experience in a senior leadership role, within a similar hotel brand required
Extensive Hotel operations experience required
Demonstrated knowledge of budget planning and financial controls
Computer literate in Microsoft Windows applications required
University/College degree in a related discipline preferred
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
