The Government Engagement regional unit helps government clients across developed and emerging markets solve their practical, everyday barriers to success. Our team is made of experts in both government and Mastercard solutions, of thought leaders and of deal closers. We apply our digital tools, business insights, last mile solutions and market organizing skills to support client success. We have a good idea of what works. But we also have a passion for learning, exploring new capabilities, and applying the best methodologies and insights to the government business.The RoleThe Regional Government Engagement unit is engaging in a very selected number of markets to design and launch commercial and pre-commercial programs in the Government segment. Mastercard’s focused approach to engaging with government agencies in selected markets aims at building durable partnerships while developing new revenue opportunities, making Mastercard indispensable to government.In order to effectively support both nation-wide or agency-focused marquee engagements, Mastercard is building dedicated program management capacity in the government space.The Government Engagement Program Delivery Director role requires strong analytical skills, a strategy background, as well as a basic understanding of financial technology solutions. Government processes experience is a very strong plus. Strong communication skills are needed to engage internal stakeholders to gain buy-in for execution. Key senior stakeholders include not just Mastercard country leaders but also regional Market Development, Public Policy and other Strategic Growth units.Major Accountabilities
Develop and deploy either solution- or market-focused client engagement program plans, in alignment with the local Government Engagement lead and with the assigned Country Manager & local team. This includes mayor program initiatives, expected outcomes for Mastercard and the Government and resource requirements.
Accountable for the development and monitoring of the program’s KPIs and for the program management of the partnership in all of its stages: Discover, Prioritize, Plan, Execute, Codify (insert here alternative methodologies if appropriate)
Engage the Government Center of Excellence and other relevant corporate units to identify relevant solutions and non-commercial assets to be deployed as part of the engagement program. Drive alignment of vision and purpose and help develop the overall ROI for the assigned engagement (Mastercard AND client)
Participate – not lead – in the design of commercialization initiatives, support the development of sustainable business models
Deliverables
Assigned engagement’s program plan including main workstreams, engagement phases, expected Mastercard and Government KPIs, mutual resource investments and governance
Ongoing monitoring of the program, coordination of market and global units, across selected program workstreams
Organization of relevant internal meetings and workshops
Communication to Country Managers, Regional Government Engagement personnel, global Government CoE leads and in-country teams on program status, risks & gaps, as well as escalations management.
Demand analysis for existing and future Mastercard solutions to be provided to the Government CoE
Feedback into the global government engagement methodology, support with the production of relevant documentation (“the playbook”) to enable replication across countries
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