About the Role:
As Global Operations Director, you will:
Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of 2025; including:
how we approach getting data on schools without Impact Water systems.
how we determine which systems they need.
how we fit new installations into operations schedules.
how we build Ops teams to manage new installations.
Work closely with global leadership to plan Impact Water 2030 global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching 100m+ student beneficiaries).
Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles.
Study product issues and design solutions to fix issues; research and pilot new products.
Reshape and improve our data model and systems to meet evolving needs of the company.
Spearhead the design, testing and rollout of new MIS tools and technologies.
Serve as member of global leadership team, participate in all its activities.
As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.
Qualifications & Skills Required:
Ability to think and work at scale.
5+ years’ experience supervising field work in challenging environments.
Experience in the social enterprise sector in Sub-Saharan Africa is preferred.
Experience with Salesforce and Taroworks is preferred.
Strong leadership, analytical and organizational skills.
Strong interpersonal, cross-cultural, active listening, writing and presentation skills.
Excellent intellectual credentials combined with strong emotional intelligence skills.
English proficiency with 100% fluency; additional language skills are welcomed.
High levels of integrity.
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