Job summary/ Job purpose/ Role Intent:
To market and sell our client’s products and services to all customers in a professional manner.
The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor our client’s inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices
Principal Outputs for this role
Revenue – Achieve set targets in Airtime, Routers, Handsets
Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
Quality Acquisitions – in terms of FRA, ARPU
Brand NPS –
Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
Ticketing Customer Escalations & Offering First Level Resolution
New Business Development –
Looking for new leads & closing them,
Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
Qualifications- Academic and Professional
Diploma/Bachelor’s Degree in Business, Marketing or related field
Experience
At least 1 year experience in sales
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