Job Ref. No: JHIL079
Role Purpose
Handle leads generated from various sources, such as Direct Sales, Refer-a-Friend campaigns, Lead generators, social media, website, and other marketing campaigns. The Digital Sales Officer will contact clients, provide after-sale services, and ensure customer satisfaction through prompt and accurate responses to inquiries.
Main Responsibilities
Contacting Clients:
Initiate outbound calls, emails, and messages to potential customers who have shown interest in our health insurance products.
Engage in meaningful conversations, provide product information, and address any queries or concerns they may have.
After-Sale Services:
Support existing customers by assisting with policy renewals, answering questions about coverage and benefits, and addressing any post-sale inquiries.
Ensure a high level of customer satisfaction and retention.
Handle Incoming Customer Interactions:
Manage incoming customer interactions through direct channels, including phone calls, emails, and chat platforms.
Provide prompt and accurate responses to inquiries, resolve customer issues, and assist with product or service-related queries.
Documentation:
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
Document customer feedback, trends, and suggestions for continuous improvement.
Ensure proper recording and organization of customer data in compliance with data protection regulations.
Compliance:
Adhere to regulatory requirements, industry standards, and organizational policies during customer interactions and data handling.
Maintain customer privacy and confidentiality while ensuring compliance with data protection regulations.
Key Competencies
Excellent communication, presentation, and writing skills.
Strong analytical skills and experience generating reports to show campaign results.
Performance reporting and management
Intelligence and Business Development skills
Customer Service
Qualifications
Bachelor’s degree in marketing, business, or related field
Relevant Experience
6 months of experience in a sales role with a proven track record of meeting/exceeding quotas
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6th March 2024 Only shortlisted candidates will be contacted
Apply via :
Recruitment@jubileekenya.com
