Description
Ensure each role in IT and Operations Department has a job description and accompanying key performance indicators
Develop, document and track the accuracy and completeness of a catalogue consisting of all IT and Operations JDs and KPIs
Ensure each job descriptions and key performance indicators are aligned to the department and the organizational strategic objectives
Develop and implement mechanisms to track IT and Operations employee performance against their set JDs and KPIs
Report on the status of IT and Operations JDs and KPIs
Conduct surveys to measure employee morale and engagement; track the implementation of recommendations from the surveys with the assigned owners
Assist Departmental Leads in developing justifications for additional resources within the department
Liaise with the HR Department to initiate the employee acquisition process and track to closure
Develop and implement strategies to increase employee engagements within the department
Ensure the employee appraisal calendar for IT and Operations is implemented and strictly adhered to
Qualifications
Core Skills Required
Relationship building skills
Teamwork –Work closely with their colleagues to find solutions to business problems.
Customer focus – put customer requirements in the forefront when tracking performance
Concentration –Work on tasks for long periods of time.
Creativity – Find solutions to problems and think outside the box to fix issues.
Strong experience with data analysis
Attention to detail
Superior written and verbal communication skills, with a keen eye for detail
Proven track record to work to strict deadlines
Self-management and strong organisation skills
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Key Critical Competencies
A University degree in a relevant field
Minimum 3 years of industry experience as an effective resource support lead
Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of analysing data and producing reports to IT Leadership
Experience in internal customer engagement activities
Ability to write comprehensive reports and communicate effectively with all levels of IT and Operations staff.
Apply via :
equitybank.taleo.net
