Job description
REF: DM/04/2018 –DIGITAL MANAGER
JOB SUMMARY:
The position holder will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail:
Designing and delivering customer journeys to improve the customer and business experience
Customer attraction through the digital platform and creating opportunities to increase revenues
Working in liaison with Heads of department to transfer skills into the broader organization.
THE KEY ACCOUNTABILITIES FOR THE ROLE INCLUDE THE FOLLOWING:
The role will report to the General Manager strategy and Transformation and will be responsible for:
Guaranteeing consistent delivery of across all digital solutions developed to ensure high-quality customer experienceEnsuring all digital projects have clearly defined metrics to evaluate success and continuous measurable improvementWorking closely with management to identify and prioritize potential digital projectsServing as a thought leader and trusted partner to the CEO and other heads in helping them transfer agile digital ways of working with their respective teams.
Potential partnerships
Keeping track of key developments in the digital space across all industries to continually identify new ideas, tools and trends that could provide opportunities for new developmentsIdentifying potential digital startups and companies in the market for partnerships with digital unit
Innovation & Knowledge
Budgeting for and enabling teams to experiment and build proof of concepts and projects to generate product ideas.Leading by example for teams to create knowledge repositories and external publications of innovative and success stories from organization
QUALIFICATIONS AND COMPETENCIES:
EXPERIENCE
The ideal candidate should have:
A good academic background and a deep experience in digital solutions or digital marketing in a B2C company
Experience developing and implementing digital strategy in an Agile approach
Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
Entrepreneurial with a track record of thinking differently
Dynamic, mature and highly collaborative
Good network within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events
KNOWLEDGE
To be successful in this role, the person will have to demonstrate a successful track record against the following competencies:
Functional Abilities:
Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation.Strong technological knowledge, covering API architecture, next generation computing, big data analytics.Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data.Ability to coach Product Owners to develop new creative concepts and then take them from discovery phase through to delivery
Customer focus
Ability to coach Product owner and Squad teams to think as a customer, to anticipate new customer needs and to further develop the range of services to the mutual benefit of both
Experience in use of analytics tools to generate customer insights.
Ability to translate needs into digital strategies and successfully implement and optimize them.
Ability to anticipate changing client organization needs, including the expectations of partners.
Leadership skills
High level of personal maturity and natural influence
Good standing and assertiveness, with excellent teamwork attitude, with proven ability to influence and coordinate team beyond his/her own department
Experience in building and managing successful teams that work well together, particularly cross-functionally.
Proven determination, ability to show persuasiveness and leadership in difficult situations
Ability to deal with quick decision-making processes in complex organizations
Strong communication skills in dealing with leadership, key clients, business partners and teams
PERSONAL CHARACTERISTICS
Independent, trustworthy and charismatic with absolute integrity.
Good measure of creativity, social competence and ability to work on a team
Entrepreneurial and proactive management skills and a “can do attitude”
High energy levels, stress resistance and cultural openness will be therefore highly valued
QUALIFICATION
Graduate/ advanced degree in computer engineering or equivalent degree.
Management studies is a plus.
