Job description
Company Description
Angaza is a venture-backed company that is solving global energy poverty by enabling financing of solar solutions for off-grid consumers. To do so, we develop a mix of hardware and software for some of the most demanding and dynamic markets in the world. Angaza is a for-profit company – based in California and Nairobi – that aims market forces at the linked challenges of climate change and global development.
Role Objective
This architectural role based in Nairobi is responsible for developing digital training and instructional tools to help Angaza’s distribution partners seamlessly adopt our technology, and then successfully build their businesses around it.
Role Summary
This is a strategic instructional design role whose mandate is to own all aspects of digital training, onboarding, and help desk implementation for Angaza’s distribution partners. The position will be responsible for thinking through the distinctive learning needs of our global partner base and implementing learning programmes and tools that ensure their success with the Angaza platform.
This role presents a unique opportunity to create an entire suite of training tools and learning techniques for a next generation, globally focused SaaS product. The right candidate will thrive in this exciting and entrepreneurial role and will easily transition between strategy and execution to accommodate our rapidly expanding distribution partner base. The position has the potential to grow in scope and evolve in many different directions depending on your strengths and career goals. The role is based in Nairobi and reports directly to the Director of East Africa Operations.
Responsibilities
Articulate a vision for our learning model and the arc of learning for distribution partners in different geographical locations
Develop a learning framework for Angaza distributors and coach the training team to deliver an outstanding partner experience
Design user-facing digital training and instructional tools and materials to suit an evolving technical platform and Android application incorporating modern best practices in instructional design
Develop the overall learning design strategy for a growing distributor base across 30+ countries
Work with our product and platform teams to gather data on new features and create a suite of training materials including developing assessment items to ensure new features are understood and adopted.
Build tight, consistent systems for high-volume training that is continually up-to-date, and has strong quality control and mechanisms for iteration across a variety of stakeholders
Build processes to scale our training systems to effectively onboard many distributors across diverse geographies
Work cross-functionally to collect and analyze data on the efficacy of different digital learning tools
Analyze data on the effectiveness of our training and digital learning resources and constantly identify ways to modify our approach to improve outcomes and partner experience
Analyze data on the uptake of training to give insights to the Customer Success team to optimize customer service
Required Skills, Attributes, Experience
You
Are motivated and tenacious
Enjoy thinking deeply about how to teach new technology skills
Are excited by the idea of leading and coaching other team members
Have a proven track record of exceeding expectations
Know when to work independently and when to be collaborative
Excel at both strategy and execution
Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative
Experience
Start-up experience strongly preferred
7+ years experience with instructional design, technology/SaaS experience strongly preferred
Experience integrating with LMS (Learning Management Systems)
Degree qualified i.e. Bachelor’s degree or similar; MBA preferred
Management experience strongly preferred
Demonstrated proficiency with E-learning development tools
Experience with designing and implementing processes for scaling up training
Excellent interpersonal skills
Excellent attention to detail
Ability to multi-task, prioritize, and manage time effectively
Highly-motivated, self-starting, and independent
Knowledge designing and developing wireframes for the story software
Proficiency in Office and/or Google Enterprise Software (specifically Excel/Google Sheets and Powerpoint/Slides)
Proficiency in French, Swahili and/or Spanish preferred
