The Role:
To support the Kenya Digital Health Operations Office
Key Responsibilities:
Setup and support video conferencing systems during physical meetings at HQ and Offsite locations.
Support with user access & control within LG Systems.
Support with user onboarding and offboarding activities
Liaison with the vendors delivering physical services to the Digital Transformation.
Support HQ and Offsite Offices Network administration.
Assist with the JIRA Help desk tool adoption and utilization for HQ staff. Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.
Support on the planned system security reviews.
Support with troubleshooting of hardware issues on endpoints as well as coordinating with vendors for repair and replacements.
Support with implementation of IT Policies and SOPs.
Follow up on asset requests for new joiners/hires, setup and deployment
Manage the Clean up of the Asset tracker and day to day updating of the system
Day to day Management of the Endpoint Security Tools
Academic Qualifications & Work Experience
Bachelor’s Degree in Computer Science and Information Technology or a related field.
Professional Qualifications will be an added advantage
Competencies/Attributes
Ability to work collaboratively with team members.
Willingness to assist others and share knowledge.
Ability to pay close attention to details when troubleshooting issues
Willingness to take on new challenges and seek out opportunities to contribute
Ability to document processes, procedures, and troubleshooting steps accurately.
Apply via :
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