Reports to: Senior Manager- Digital Banking.
Location: Head Office
The role holder will be responsible for driving sales, analysis, reporting, and arrears management of the bank’s E-Credit Products.
The role holder will also be responsible for leading in innovation of new frontiers as well as continuous improvement of existing channels.
Responsibilities
The successful jobholder will be expected to:
Be the overall team leader for E-Credit function under Digital banking.
Drives sales and growth of E-Credit quality Loan book.
Ensure all customer/ service related and CBK related queries are addressed to accordingly within SLA.
In charge of arrears management through collections.
Ensure 100% compliance with bank policies and procedures.
Closure of all audit items related to E-Credit.
Ensure continuous monitoring and evaluation of loan book portfolio for informed proposition and decision making.
Organizing and tracking campaigns success.
Implement E-Credit strategies to achieve effective and Optimum growth of E-Credit Satisfied customers.
Ensure operational efficiency and a seamless product relationship experience for all customers.
Be accountable for managing the E-Credit function, maximizing performance of the team as well as profitability.
Recommend pricing, promotions, sales targets, and programs to meet and maximize revenue targets.
Monitor and review E-Credit performance and customer feedback
Formulating and implementing sales initiatives and marketing strategies
Proactively identifying opportunities and possible partnerships/ innovations for growth and translating those into value proposition.
Research, analyze and report important industry and market intelligence in relation to market trends and future product development.
Continuously contribute to systems and service improvement by coming up with new services and products.
Undertaking User Acceptance test on the enhancements and new system development.
The role holder will be responsible for E-Credit quality loan book growth for the following but not limited to:
KB Okolea.
Loan on Phone etc.
Qualifications
A bachelor’s degree in a Business-related field from a recognized university.
Post graduate degree will be an added advantage.
A minimum 3-year relevant experience in Credit related matters
A proven record of successful E-Credit management
Proficient in Ms. Office will be an added advantage.
Good knowledge of E-Credit with a good understanding of the different business opportunities
Excellent communication & inter-personal skills as well as the capability to understand, manage, deploy, and support several products.
Apply via :
www.kingdombankltd.co.ke
