With us you will have the opportunity to:
Provide technical support to clients and resolve incidents through ticketing software and email for internally developed products.
Conduct initial investigations and serve as a primary contact for fixing bugs and implementing new development for production applications.
Deploy, upgrade, and oversee development, testing, and production environments.
Preserve and manage third-party tools that are integral to the solutions, including reverse proxies, load balancers, database servers, and monitoring tools.
Compile and maintain knowledge base articles and deployment guides.
hat catches our eye:
Experienced Tech Pro with 2+ Years in the Industry.
Expertise in Software Projects and Ticketing Systems (Jira).
Well-versed in ITIL, Change Management, Incident Management, and Problem Management.
In-depth understanding of business functions and industry specifics.
Technical knowledge includes Linux and Windows, Docker, SQL, Networks, Virtualization, and Cloud Technologies.
Strong analytical and problem-solving skills
Ability to adapt in fast-changing environments
A constructive and open approach to communication
Advantage but not essential:
Availability for shift work
Why Software Group?
You are looking for an employer that is a trusted and recognized global technology partner.
You want to take pride in working for a company of Bulgarian origin and a worldwide presence.
You care to make an impact on financial inclusion and help people improve their lives.
Your professional goals lead you to your next planned career step in a team where everyone benefits from the passion for innovation, technologies, digitalization, continuous improvement, collaboration, and fun.
You appreciate getting recognized and well-rewarded for your achievements and maximizing them in our team.
Apply via :
www.linkedin.com
