Key Responsibilities:
Manage and develop the sea export team.
Ensure standard processes and SOPs are in place and followed.
Monitor service quality and client satisfaction.
Control risks and ensure compliance with contractual and internal KPIs.
Handle customer disputes and ensure proper insurance coverage.
Prepare and share monthly operational and performance reports.
Requirements
Qualifications:
Business Degree.
Diploma in Shipping, Clearing & Forwarding or related field.
5 years’ experience in a busy shipping company handling specifically exports
Minimum of 1 year managerial experience.
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