Overview
Deliver consistent, top-notch service in a safe and secure cabin, ensuring guest satisfaction and comfort at all times.
Key Accountabilities:
The Deputy Inflight Manager responsibilities are;
Assume all duties of the In-flight Manager in their absence, ensuring continuity of operations.
Assist and collaborate with the In-flight Manager on cabin crew training in coordination with the Training and Quality departments.
Provide a supervised training line for new cabin crew members as required, ensuring proper onboarding.
Ensure all training sessions, both internal and external, are conducted within the designated timeframes.
Benchmark industry best practices to ensure company training programs meet high standards of excellence.
Conduct Cabin Crew Line/Route Checks alongside other Check Cabin Crew, as necessary, to assess performance and compliance.
Coordinate with the In-flight Manager regarding results from ground training and line checks, as well as crew performance.
Maintain and update accurate training records for all cabin crew members.
Ensure adequate availability of instructors and line trainers, coordinating their schedules as needed.
Assist in maintaining consistency within the In-flight department, fostering alignment across teams.
Coordinate with the In-flight Manager on monthly departmental meetings to discuss training, performance, and improvements.
Other duties as assigned by the In-flight Manager.
Qualifications:
Excellent communication, interpersonal, and organizational skills with a natural flair for hospitality.
Valid CMC (Cabin Crew Member Certification).
Completed Line Supervised Training as Lead Crew.
Completed Route Proficiency Check/Line Check.
Strong knowledge of KCARs and compliance procedures.
Exceptional leadership skills with a proven ability to listen and support team members.
Safety-focused, with a commitment to maintaining the highest safety standards.
Attention to detail in all aspects of the job.
Proficient in computer skills and experienced in writing and presenting reports.
Thorough knowledge of relevant cabin crew inflight procedures and industry best practices.
Education and Experience
Education Required
Diploma or a University graduate
Aviation First Aid Training
Cabin Crew CRM Training.
Experience Required
Must be a Kenyan citizen.
Minimum 3 year’s experience as a Lead Cabin Crew in the aviation, hospitality, and tourism industry. Customer service environment is desirable with a natural flair for hospitality.
Excellent communication and interpersonal skills.
Minimum age of 21 and above.
Minimum arm reach of around 173 cm (about 5 feet 8 inches)
Excellent health and fitness
Passport-size photo to help us put a face to your name
go to method of application »
The application should include:All applications should be submitted to careers.hr@748airservices.com with the subject line:JOB TITLEClosing date for the applications will be 15th February 2025 midnight. Only shortlisted applicants will be contacted.Note:
Apply via :
careers.hr@748airservices.com
