As a Deputy Head of Collections you will help to shape the strategy, look for process improvement strategies, and deliver the results in our growing Collections team.
A successful Deputy Head of Collections is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.
Key Responsibilities:
Constantly audit existing processes aiming to improve efficiency and quality
Documenting policies, processes and procedures for debt collection and recoveries
Developing, managing and refining collection strategies to optimise recoveries
Continuous improvement of collection processes, metrics and tools
Create necessary reports and analysis and regularly provide the updates to stakeholders
Understand the existing data and search for other data points to help make better predictions and analysis
Effectively forecast on staff, figures, KPI and facilities
Ensure all departmental KPI’s are reached
Knowledge, Skills and Experience required:
5+ years’ experience in running call center teams
Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions
Ability to manage a complex set of stakeholders in a matrixed organization
Strong data acumen with ability to read the data and understand which data is needed for accurate analysis
Confident Excel skills and proficiency with creating reports
Approachable and flexible personality
What we offer:
Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
Opportunities to learn and grow together with us
Competitive compensation package
Health benefits
Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!
Apply via :
www.linkedin.com
