Job description
Role Purpose:
Store Department Head has to ensure quality, range and freshness (food) of offered goods to attract and satisfy the customers.
It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.
Role Details – Key Responsibilities and Accountabilities:
Interpret laws, rulings and regulations for individuals and businesses.
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
Respect national concepts application in the department.
Monitor inventory stock and reorder when inventory drops to a specified level.
Participate with management team to the stores strategic plan and guarantee its proper execution.
Enforce (food) safety, health and security rules within the department.
Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
Ensure the proper conservation, utilization and profitability of the department’s assets
Guarantee the quality, the application and protection of company’s “Know-How”..
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
Examine merchandise to ensure correct pricing and display and that it functions as advertised.
Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioral competencies needed):
Excellent business communication and presentation skills.
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
General Product Knowledge is an advantage
English (Full professional proficiency – Required)
Arabic (Limited working proficiency – Preferred)
Country Language where applicable
Minimum Experience:
3 to 5 years in Retail Business.
2 years in an operations supervisory role.
Expert in Fresh Food field.
Minimum Qualifications/education:
Bachelors’ Degree in Commerce or Finance.
