Responsibilities:
Client Account Ownership:
Longer term / strategic oversight and planning of your account Portfolio – planning for and maximising retention and growth in your Sector, through strong partnerships with your GTM colleagues and support/mentoring of your Delivery Owners.
Strong governance, and where necessary, intervention, of the Accounts within your Portfolio – You are accountable for the Operational Health of all of your Accounts ensuring they are meeting/exceeding all Quality metrics all of the time. Any deviation from a green status must be managed back to green within 60 days
You will sit as a senior stakeholder on QBRs for appropriate accounts ensuring leadership representation from CloudFactory
Proactively identifying and managing business risk related to Service Delivery within your portfolio, including managing and liaising with Stakeholders across the company (cross functional)
Proactive planning and execution of business and people related risk and change management
Planning the deployment of people and resources to fulfill the needs of your Accounts and any new ones as your Portfolio grows
You are responsible for identifying the cause of Churn, any lessons learnt, and for bringing those learnings to the DLT as actions for the wider business to implement.
DRiving actions to ensure growth stability quality first whilst achieving all metrics across your portfolio
People Leadership:
You are responsible for all Delivery Owners within your Portfolio – managing those team members to maximise for high performance and core team satisfaction against CloudFactory values and principles, as well optimise for utilisation and efficiency.
Support your DLT in cultivating and fostering a growth environment that invests in people, encouraging and supporting your team members to develop through stretch goals, frequent feedback, and effective coaching
Supporting, leading and coaching your team to ensure maximum performance of their people on a continuous basis. Growing talent and supporting low performance to succeed
Supporting, encouraging and role modeling strong team working across locations and functions both for your direct reports, peers and across the business
Requirements
Knowledge:
Career Development Plans creation and support
Performance management of low performers
Grow talent and succession plan within your team and the wider team
Business 2 Business service environment
Create a positive work environment, maintain team morale, and establish healthy working relationships with team members
Skills and Experience:
Experience at senior Leadership/ Management level in a service oriented environment
Experience of leading teams virtually on a global scale
Ability to work under pressure and manage multiple tasks simultaneously
Outstanding communication skills with the ability to communicate at all levels
Attention to detail
Drive deliverables through collaboration and cross functional team work
Demonstrated proactive leadership of Delivery objectives
Apply via :
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