ROLES AND RESPONSIBILITIES
Delivery Management
Oversight and management of Delivery processes to ensure professional and effective delivery to customers.
Provides management and oversight of Delivery teams including
Create and maintain delivery resources & schedule,
Delivery assignments and capacity planning
Lead/facilitate internal meetings in support of delivery & implementation.
Act as a change agent and possess the ability to work within ambiguity and achieve desired results.
Be responsible for the overall leadership and lead role in managing the delivery of the TurnQuest solution through;
Maintaining complete control on delivery schedule and risk issues;
Facilitating timely decisions to maintain delivery schedule
Identify delivery risks early and assist by providing prudent and timely recommendations for risk avoidance;
Setting and managing client expectations;
Creating and executing delivery work plans and revising as appropriate to meet changing needs and requirements;
Assist in communicating effectively with clients to identify needs and evaluate alternative business solutions;
Continually seek opportunities to increase customer satisfaction and deepen client relationships;
Monitor and evaluate Client Delivery team
Assist in executing process improvements and the development of policies, procedures, methods, and tools in support of delivery.
Supporting project office in implementation methodology, processes & tools;
Serves as a point of escalation for the delivery team
Ensures that the delivery team is guiding customer/partners through relevant change initiatives
Delivery Roles.
Requirement Definition & Management
Coordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context.
Process Modelling
Determine requirement for and develop, coordinate and agree sign-off of the ‘As-Is’ and To-Be’ business process work.
Gap Requirements Management
Coordinate and lead on the evaluation of requirements against the present state (where we are) & the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition.
Change Management
Lead on ensuring that the potential consequences of a change are correctly identified, that stakeholders have been identified and are part of the overall process and that benefits have been collated in response to the impact analysis.
Stakeholder Management and Engagement
Coordinate Stakeholder analysis and communication with project and product team and ensure that stakeholder management is an ongoing process.
Assurance and Quality
Apply recognized methodologies; audit test and quality gates; review deliverables from team & releases.
Delivery Products Tools and Documentation
Coordinate development and application of: frameworks; application of methodologies; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria; defect analysis; forms and templates; guidance; business case
Human Resource Management
Develop an annual calendar for delivery events, which is aligned to the organizational and departmental strategies, objectives and output requirements.
With the guidance of the delivery manager, conduct prompt performance management through the company’s framework and identify visible metrics to enable continuous monitoring and evaluation of progress, this will help to curb and escalate issues for corrective action.
In liaison with the rest of the organization’s leadership participate in the self and delivery team development initiatives for business continuity and growth.
Provide leadership and motivation to staff by fostering a culture of creativity, encourages good performance, ensuring appropriate training, and rewards productivity. Use servant leadership to inspire for good stewardship and management of resources.
Take the lead and be responsible for self-development and growth.
Evaluate team members and ensure the provision of continuous development and growth through coaching and mentorship.
Coordinate performance management process, whose framework entails one on ones, 360 feedback degrees, surveys, formal sessions weekly meetings and retrospectives.
Fosters a culture of creativity
Participates in creating personal development plan
Other
As part of a team based structure that is focused on delivering value to the customer through an agile approach, take part in team activities that would rely on your expertise to delivering value and ensure team and personal growth.
Hold in an acting capacity for absent colleagues when called upon and as part of career growth and development.
BEHAVIORAL COMPETENCIES.
Team player.
Excellent leadership and people management skills.
Excellent Decision making skills.
Excellent written & Verbal communication.
Emotional Intelligence.
Excellent organizational skills.
Able to manage sensitive and sometimes confidential information.
Self-motivation and able to take responsibility.
Able to demonstrate initiative and a proactive approach to daily tasks.
Willingness to support and mentor junior staff
TECHNICAL COMPETENCIES
Professional delivery experience or equivalent insurance and or accounting business Knowledge (minimum of 2 years).
Knowledge of a working TurnQuest applications.
Understands Requirements Definition & Management process.
Understands Stakeholders analysis and Management.
Understands business analysis modelling techniques.
A passion for delivery Improvement.
Delivery experience: planning, scheduling, Issues management, Communication, Quality Management, Test Scripts, Training, Team work.
Excellent customer facing/customer service skills.
Able to work under pressure and meet deadlines.
Able to demonstrate a high degree of flexibility including shift and out of hours working.
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