Job description
Reporting to the Head of collections, the successful candidates will be responsible for ensuring effective and efficient collection of outstanding debts for various clients as per the set targets.
Responsibilities
Collection of overdue loans from assigned accounts.
Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
Act as a mediator for disputes between customers and principals/Client.
Provide customers with their correct account details e.g. balances, account numbers etc.
Maintaining data integrity and keep customer details confidential.
Qualifications
Minimum qualification is a University Degree
IT literate and tech savvy with devices
Have excellent communication and interpersonal skills;
Must be self- motivated and be ready to work with minimum supervision;
Certificate of good conduct
Confident,Persuasive, Persistence, Professionalism
Good understanding of basic business principles
Resilient
Organized, goal oriented
Ability to work independently in a fast-paced environment
Excellent and effective communications skills, both orally and in writing
