Job Description
We are looking to recruit a results-oriented Debt Manager, who is a strong negotiator, able to work in a very fast-paced environment and adapt to situations. This individual should bare the experience and capability to collect accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Could this be you?
The role will include the following responsibilities:
Organize calling list according to severity of delinquency – severity of delinquency here will be determined by the loan amount; instalment amount for short term loans (3 months and below) and client repayment history.
Call debtors before Due dates to remind them to make repayments
Call debtors on due dates to ensure they repay
Receive and record all Promises to Pay from debtors
Negotiate for clearance of arrears/default with clients
Negotiate for most agreeable Promises to Pay from debtors – most agreeable are those to pay within 7 days of the instalment falling due for arrears and within seven days after calling for older defaulters
Daily update Individual Collection Portfolio records – that is repayments made, Promises to Pay made, demand notices sent, accounts recommended for repossession.
Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.
Follow up on Promises to Pay received.
Recommend clients to be repossessed based on response so far received and the debt collection policy.
Conduct repossessions on defaulted accounts as per plan.
Needed experience
At least two (2) years’ experience in debt collection or at least two (2) years’ experience in microfinance.
Proficiency in MS Office
Proficiency in usage of debt record databases
Exceptional communication skills
A good listener
Aggressive and persistent personality
Organized
Works well with minimal supervision
Report writing and presentation skills
