Nature and Purpose: As part of a team, and as a Debt Collector, you will be given a debt portfolio and it’s your duty to take every initiative to ensure optimum debt recovery and to always meet the monthly collection target of 47.50% of the 0-180 day debt category.
Duties and Responsibilities:
Maintain a realistically low incidence rate of bad debt in line with the monthly targets
Consistently meet and maintain collection targets, including the targeted number of effective calls per day
Anticipate developments, and identify accounts that will require special attention
Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
Maintain accurate individual records and performance statistics for the debtors in your portfolio
Obtain sufficient information to assess the risk of new and existing customers
Work within guidelines provided and report to the AR Team leader
Close liaison with business units, internal and external clients, the focal point being timely collections and query resolution
Provide accurate advice on debt management, queries, VAT issues etc
Involvement in the reconciliations analysis of ledger accounts and invoicing history
Liaise with invoicing team on Credit Control queries for prompt resolution
Ensure all relevant details are provided to the riders to facilitate collection without unnecessary problems.
Undertake ad-hoc responsibilities as required.
Qualification and skills:
A business related diploma/degree from a recognized university/college.
Preference given to CCP (Certified Credit Professional) training is a MUST
A minimum 1 year practical experience in debt collection, credit services/roles or administrative /clerical roles.
1 years’ experience in banking sector as a debt collector will be an added advantage.
