Job Summary
Responsible for managing the East & West Africa (English speaking countries) Deal Management service. Ensure the provision of high quality and effective service that ensures revenue to Oracle is maximized on every opportunity whilst at all times adhering to legal, ethical, HR and commercial policies/procedures.
Responsible of team of Deal Managers in East and West Africa region.
The Deal Managers are the project managers for the deal contracting process and are responsible for the overall direction, coordination, implementation, execution, control and completion of the contracts process for strategic transactions ensuring consistency with Oracle strategy, commitments and goals.
Duties and Responsibilities
Provide a quality Contracting service to Oracle Sales through highly skilled and motivated Deal Manager workforce
Ensures that the Contracting service complies with the documented process including conformance with Oracle commercial policies and procedures
Ensure Contracting service is delivered to highest levels of customer/stakeholder satisfaction.
Interface/liaise with regional sales management ensuring alignment to their business goals
Responsible for continual improvement of the service offered
Manages exceptions and escalations to Deal Management operation, handling customer expectation and satisfaction.
Takes actions to solve complaints and identifies need for corrective/preventative action
Complies with Oracle’s policies at all times
Owns and drives regional or global projects as required
Experience & Skills
Require a minimum of 2 years management experience in IT industry, preferable in operational or service delivery role.
Displays a good understanding of Oracle technology and services capability and structure
Displays a good understanding of Oracle’s internal organization and seeks to build and maintain a personal contact network within this structure
Stays open and honest with customer and colleagues at all times, honoring promises and commitments
Identifies how to improve how things are being done and acts before being asked
Makes decisions based on accurate information and priorities that balances the interests of the customer and Oracle
Fluent in English
Qualifications
Educated to Degree level or with suitable higher level education or industry experience in technology and/or service delivery.
