Requirements
To ensure projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s. (30%)
Effectiveness of integration of database and storage strategy / blueprint with the bank’s business direction (10%)
Effectiveness of the databases and storage security (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruptionand/or unauthorized access (20%)
Qualifications
Organization development to effectively plan ICT Databases, Storage, Backup and Recovery infrastructure and support for optimal performance.
Knowledge and experience in modern practices for ICT Databases, Storage, Backup and
Recovery architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
Interpersonal skills to effectively communicate with and manage customer expectations(internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform or guide performance of Databases, Storage, Backup and Recovery systems design and operations activities/tasks in a manner that consistently produce high quality of service.
Knowledge and effective application of all relevant banking policies, processes, proceduresand guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
A Bachelor’s degree in Computer Science, Information Technology or related field.
Professional qualifications in IT e.g. ITIL, OCA, OCP, OCM, Other relevant professional qualifications in IT field would be added advantage.
Project Management certification and experience is preferred e.g. PRINCE2, PMP
Five years’ experience in databases and storage support in medium to large organizations.
Working experience in a bank or other financial services organization would be added advantage.
Management of Third party support providers
