Overview
We are looking for a support and data analyst with experience in data management and/or analysis and experience providing user support to clients. The support and data analyst plays the important role of working with clients to ensure a good user experience on the ONA products. This involves training new clients, troubleshooting with existing clients, and ensuring that all clients are maximizing the value received by using the ONA platform. This role will also be responsible for developing help documentation and blogs for platform features and ONA products.
The ideal candidate will be able to demonstrate a strong understanding of how data is collected, cleaned, analyzed and visualized, a strong understanding of technology, and the ability to troubleshoot technical issues. The ideal candidate will have experience collecting field data, cleaning data, and/or analyzing data. The ideal candidate will have experience determining what issue a client is experiencing or what they are trying to achieve, working with other client services team members and technical team members to develop a solution, and honestly communicating the issue and solution to the client while instilling confidence in the team’s ability and knowledge.
We are looking for people who are passionate about the potential of technology to drive positive change. We work globally on some of the world’s hardest problems partnering with organizations like WHO, UNICEF and PATH.
Roles / responsibilities
Analyze data and provide clients with results and recommendations that are both understandable and actionable
Provide data management and processing for client projects.
Filter and “clean” data and review reports, printouts, and performance indicators to locate errors.
Interpret data and analyze results using statistical techniques.
With minimal supervision, take the lead role in tasks/projects assigned to you, ensuring task/project timelines are met, and ensuring clients are kept informed while doing necessary follow-up.
Represent the company and through client and potential client interactions spread the word and support the sale of our products, services, and solutions.
The data analyst intern will report to the assigned analytics lead.
Required Qualifications
Bachelor’s degree in a relevant field, e.g. statistics, mathematics, computer science, IT, economics, engineering, social science, etc.
Diploma in relevant field but with over 1 year experience in the relevant field.
Passion for using data to solve hard problems
Knowledge and experience using statistical packages (i.e. R, SPSS, Stata) and/or advanced Excel functions.
Ability to communicate accurately, clearly, and effectively in written and spoken English.
Self-starter and motivated to move ahead without direct instruction
Strong attention to detail.
Motivated to assist clients to determine the best and proper solution to resolve their issue in a fast-paced environment in a timely and efficient manner.
Desirable qualifications, skills and abilities
Basic programming skills (i.e. Python)
Proficiency in SQL programming is an advantage.
Familiarity with data management from form development to data collection to data cleaning, analysis and visualization.
Strong analytical skills and understanding of quantitative and qualitative techniques
Strong interpersonal skills with proven ability to work with multidisciplinary teams.
Interest and deep familiarity with ICT4D.
Experience working with international companies
A team player who enjoys interacting with people of all levels in a multicultural environment
Ability to speak other international languages, especially French, is a strong plus.
Right to live and work in Kenya preferred
Apply via :
a.bamboohr.com
