Job Description
Division: Credit
Department: Debt Collections
Reporting Structure:
Direct Supervisor: Manager Retail Credit
Direct Reports: None
PRINCIPAL ACCOUNTABILITIES
Performing vintage analysis for the digital loan book.
Effectively manage NPS tracking and conduct market insights.
Manage and allocate contact list to the collection agents.
Credit scorecard monitoring and enhancement.
Ensuring solutions meet business needs and requirements.
Prepare reports/feedback on quality performance of the digital loan portfolio and clientele to help in procedure/process/product gap identification.
MANAGEMENT JOB CONTENT
Planning: Daily
Organising: N/A
Directing & Supervising: N/A
Monitoring & Controlling: Daily updating of TAT
Monthly reviews of updated TAT
Monthly and annual performance management contract review
WORKING RELATIONSHIPS
Internal: Relationship Officers / Managers, BBM’s, Legal, Customer Service, Project Risk, Valuation,DFS
External: N/A
EXPECTED MINIMUM QUALIFICATION
Education: A University Degree in statistics or actuarial science from accredited institution
CPA/ACCA certification
Experience: A minimum of 5 years’ experience in business analysis or a related field.
Technical and General Competencies:
Technical competencies:
Exceptional analytical and conceptual thinking skills.
Advanced technical skills.
Excellent documentation skills.
Fundamental analytical and conceptual thinking skills.
Experience creating detailed reports and giving presentations.
Competency in Microsoft applications including Word, Excel, PowerPoint
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Advanced skills in Ms Excel and PowerPoint
General competencies:
Analytical skills
Teamwork
Good presentation skills
Interpersonal skills
Organised
