Key Responsibilities:
JOB PURPOSE
This role will report to the AMS Project Manager, and provide technical support to, to prepare and generate reporting information and package/present the reporting information in a manner that meets various GIA stakeholder needs s, focusing on executive and senior management of the Partnership and Global Internal Audit.
The role will involve timely preparation and extraction of audit and other related data from GIA’s Audit Management Software (AMS) and mainly using Power BI (as well as other data visualization tools) to develop, maintain and use data analysis models to generate reporting information on GIA’s key performance indicators, for Executive Reporting.
The role will be critical in providing support to GIA’s Business Analyst as well as the AMS Project Manager, to prepare high quality executive reports (ARC and Partnership Reports). Further the role will provide support to the GIA Operations Team in reviewing, assessing and coordinating the data quality and integrity process.
In relation to the AMS, the role will provide technical support and guidance to GIA’s Teams and business owners to ensure optimal use of the AMS. This includes configuration of settings, maintaining user access, troubleshooting etc. This position will collaborate with the AMS Vendor and WV users in rolling out changes and upgrades to the AMS system from time to time.
Key Responsibilities:
Data Management and Analytics
Maintain and ensure that the AMS data structure is kept and updated accordingly to GIA/WVI needs.
Maintain periodic AMS database back-up for all projects and ensure off-site store.
Analyse audit performance using analytical tools for Executive Reporting (ARC, Partnership Leaders) and GIA decision making.
Ensure data quality and accuracy by producing MK reports on various audit indicators and data integrity
Coordinate with the GIA Business Analyst the development of new reporting capabilities to our executive leaders; this includes development of new metrics using data analysis tools.
Audit Management Software (AMS) Maintenance
Co-odinate with the AMS vendor and WV users (regional teams and GIA leadership) to roll out software updates, and changes in the AMS as may be required from time to time.
Identify, diagnose and fix bugs, errors and glitches in the AMS system
Design, test and implement configuration changes; if needed liaise with vendor for feedback/support.
Set up, test and maintain audit program and global report templates in the system
AMS Service and Technical Support
Develop, maintain and improve support process, and monitors performance of support teams in the regions.
Coordinate with the AMS Support Team (currently 14 staff in 7 regions) the implementation of changes to the system, and ensure timely resolution of all support requests.
Ensure that AMS user lists are current and updated to avoid any data breach
Ongoing capacity building of the support team (The AMS Ambassadors)
Resolve data extract requests and other inquiries from external clients, with the business analyst guaranteeing information policy application.
Facilitate regular training, and develop and maintain user manuals and guidance for Business users (external users).
Guarantee AMS licenses are procured/cancelled in a timely manner both at GC and Regional levels
Ensure accurate cost allocation, support GIA Audit Coordinator purchasing and processing of f licence invoices
Coordinate and provide logistical support to the AMS Project Manager for GIA team trainings
Other responsibilities as may be delegated from time to time by other members of the GIA Ops Team
Knowledge, Skills and Abilities:
Proven knowledge and experience in data analytics
Minimum of two years’ of data management experience (reporting, monitoring and/or analysis)
Analytical, diagnostic skills – effective in undertaking gap analysis & research skills 2 to 3 years on project coordination or implementation
Effective participant in a team environment with diplomacy and tact
Ability to engage in a multi-cultural setting with cross-cultural working experience
Bachelor’s degree in business, engineering, or data science related fields
Effective in written and verbal communication in English
Ability and willingness to travel internationally and domestic up to 10% of the time.
Excellent interpersonal skills, including listening, networking, and relationship building.
Preferred:
Proven experience in Off the shelf software roll out
Certification in data analysis and/or data visualization, preferable Power BI
Knowledge of Industry Audit Management Software
Acquainted with software Support Platforms (SMAX preferable)
Adeptness on MS Office package (Excel and Power point a must)
Working proficiency in French and/or Spanish an added advantage
Excellent communication skills
Good planning and organizing skills
Proven team-building and interpersonal skills
Attention to detail and thoroughness, with ability to maintain confidentiality
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